Privacy Policy

Dr. Joseph Pharmacy Last Updated: July 9, 2026

Dr. Joseph Pharmacy ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services (collectively, the "Platform").

By accessing or using the Platform, you agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use the Platform.

1. Information We Collect

We may collect the following types of information:

Personal Information: Name, email address, phone number, delivery address, and location data.

Account Information: Account credentials and service preferences.

Payment Information: Payment method details and transaction data necessary to process orders.

Usage Information: Device type, operating system, browser type, IP address, app usage patterns, and interaction data.

Location Data: With your consent, we may collect precise or approximate location data to provide location-based services such as nearby pharmacy availability and delivery tracking.

2. How We Use Your Information

We use the information we collect to:

1. Create and manage your user account.
2. Process orders, payments, and deliveries.
3. Provide customer support and respond to inquiries.
4. Improve our Platform's functionality, content, and user experience.
5. Send order updates, transactional notifications, and service-related communications.
6. Send promotional offers and marketing communications where permitted by law and with your consent.
7. Detect, prevent, and address fraud, abuse, or security issues.
8. Comply with applicable legal obligations.

3. Sharing Your Information

We do not sell your personal data.

We may share your information in the following circumstances:

Service Providers: We may share your information with trusted third-party service providers who assist us with payment processing, hosting, analytics, delivery logistics, and other essential business operations. These providers are contractually obligated to protect your data.

Legal Requirements: We may disclose your information if required to do so by law, regulation, legal process, or governmental request, or to protect our legal rights, safety, or property.

Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

4. Data Security

We implement industry-standard security measures, including encryption, secure servers, and access controls, to help protect your personal information from unauthorized access, alteration, disclosure, or destruction.

While we strive to safeguard your data, no method of electronic transmission or storage is 100% secure. We encourage you to take appropriate precautions, such as keeping your account credentials confidential.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our services. We may also retain your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.

6. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and improve our Platform.

You can manage your cookie preferences through your device or browser settings. Please note that disabling certain cookies may affect the functionality of the Platform.

7. Third-Party Links

The Platform may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you access.

8. Children's Privacy

Our Platform is not intended for use by children under the age of 13 (or the applicable age of consent in your jurisdiction). We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information promptly.

9. Your Rights

Depending on your jurisdiction, you may have the right to:

1. Access your personal information.
2. Update or correct inaccurate personal information.
3. Request deletion of your personal information, subject to applicable legal requirements.
4. Restrict or object to the processing of your personal information.
5. Opt out of marketing communications at any time.
6. Request data portability where applicable.

To exercise any of these rights, please contact us using the information provided below.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Your continued use of the Platform after any changes to this Privacy Policy constitutes your acceptance of the updated terms.

11. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of the Hashemite Kingdom of Jordan. Any disputes arising under or in connection with this Privacy Policy shall be subject to the exclusive jurisdiction of the courts of Amman, Jordan.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

Email: [email protected] Phone: +20 1229804762 Address: egypt, cairo